Front-End Operations Leader

Metro Market; Town of Sun Prairie (WI); On-site; USD 21,000 - 29,000; Full time

Job summary

Metro Market in Wisconsin is seeking a Front End Operations Supervisor to support day-to-day front end, customer service, and accounting processes. This role focuses on upholding our core values and delivering a clean, efficient shopping experience at the check stands and surrounding areas.

You will train and coach front end supervisors, collaborate with store management, and drive process improvements across the Front End, Customer Service Center and Accounting functions.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time).
• Store retail experience with emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of front-end operations.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Tools

Microsoft Word

Microsoft Excel

PowerPoint

ACE

Supersked

Communication

Multitasking

Customer service

Job description

Metro Market in Wisconsin is seeking a Front End Operations Supervisor to support day-to-day front end, customer service, and accounting processes. This role focuses on upholding our core values and delivering a clean, efficient shopping experience at the check stands and surrounding areas.

You will train and coach front end supervisors, collaborate with store management, and drive process improvements across the Front End, Customer Service Center and Accounting functions.