Front-End Operations Lead

Meijer Inc.; Town of Greenfield (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Job summary

Meijer is a family-owned retailer offering rewarding opportunities and a strong community focus. The Service Coordinator role ensures a high-quality customer shopping experience by leading front-end operations and coordinating tasks for cashiers, service desk, and courtesy team members.

The position emphasizes coaching, labor utilization, and improving customer satisfaction through effective supervision and training.

Qualifications

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility
• Proactively elevate concerns to leadership as they arise
• Champion participation in community programs
• Lead by example with behaviors and team member resource group (TMRG) engagement
• Serve as a certified trainer for team members in their span of care
• Perform on-the-job/hands-on team member training and mentoring
• Serve as subject matter expert for market programs, company pilots, and development/training programs
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion

Skills

Communication

Cash register operation

Customer service

Organization

Detail oriented

Urgency

Multi-tasking

Education

Service Coordinator training curriculum

Tools

Cash register system

Financial services equipment

Job description

Meijer is a family-owned retailer offering rewarding opportunities and a strong community focus. The Service Coordinator role ensures a high-quality customer shopping experience by leading front-end operations and coordinating tasks for cashiers, service desk, and courtesy team members.

The position emphasizes coaching, labor utilization, and improving customer satisfaction through effective supervision and training.