Grocery Manager

Hansen's IGA Market; Sparta (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Hansen’s IGA Market in Sparta, WI is seeking a Grocery Manager to oversee the Grocery Department, lead a team, and sustain best‑in‑class customer service while maintaining department standards on the floor. You will manage inventory, coach associates, schedule shifts and collaborate with the Store Manager to drive sales.

Responsibilities include training staff, ensuring stock quality, maintaining cleanliness, and upholding safety and sanitation standards while delivering exceptional guest

Qualifications

• Must be 18 years of age or older.
• Prior grocery experience and leadership experience required.
• Ability to lead, coach, train, develop and motivate a team.

Responsibilities

• Serve customers in the Grocery Department while providing best-in-class service.
• Provide friendly service when answering questions and resolving complaints.
• Manage all areas of the Grocery Department and lead by example.
• Ensure the Department is stocked with quality products and organized.
• Order inventory based on reports and maintain department cleanliness.
• Oversee, manage and train associates with coaching and feedback.
• Assist with unloading daily deliveries and displays.
• Communicate with Store Manager about department needs and concerns.
• Participate in training and leadership activities as directed.
• Operate and maintain Grocery equipment and ensure safety and sanitation.

Tools

Microsoft Office

Job description

Job Details: Job Location: Sparta, WI 54656, Position Type: Full Time, Job Shift: Day, Job Description

The Grocery Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Grocery Manager is to oversee associates, customer satisfaction and standards for the Grocery Department. As a part of the Hansen’s IGA Market leadership team, the Grocery Manager must demonstrate accountability, strong team management skills and hands‑on involvement, both on the floor and with the team.

Duties & Responsibilities

• Serve customers in the Grocery Department while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Manage all areas of the Grocery Department, consistently leading by example and applying effective management techniques
• Ensure that the Grocery Department is always fully stocked with the best quality products
• Maintain department conditions, ensuring shelves are stocked, product is rotated, and the department is clean and well organized
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Assist with unloading daily deliveries
• Create attractive Grocery Department displays and end caps based on specific sales for the week
• Communicate with Store Manager in regard to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Participate in additional training and leadership activities as directed
• Operate, maintain and clean Grocery equipment including, u-boats, flat carts and pallet jacks
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Grocery Department duties as needed

Qualifications: Required Qualifications

• Must be a minimum of 18 years of age due to required operation of equipment
• Prior grocery experience as well as leadership experience is required
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong knowledge of local and state health, sanitation and safety regulations
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure
• Ability to work effectively in a fast-paced environment
• Excellent communication, organizational and planning skills
• Ability to make independent decisions regarding department needs and priorities
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent attention to detail
• Excellent problem‑solving and conflict resolution skills
• Exceptional customer service skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds