Front-End Experience Lead

Socket.dev; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health & 401k benefits

Paid time off

Job summary

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. You will lead scheduling, coaching, and development of front-end associates, manage cash handling, reconcile tills, and ensure compliance with safety standards while driving guest satisfaction.

This fast-paced role requires strong leadership, organization, and a passion for customer service, with competitive

Qualifications

• Strong customer-service focus and professional team presence.
• Excellent communication, coaching and collaboration skills.
• Strong organization, prioritization and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support including register functions and customer assistance.
• Guide front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, reconciliations, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Skills

Customer service

Communication

Organization

Team collaboration

Job description

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer. You will lead scheduling, coaching, and development of front-end associates, manage cash handling, reconcile tills, and ensure compliance with safety standards while driving guest satisfaction.

This fast-paced role requires strong leadership, organization, and a passion for customer service, with competitive