Front-End Manager: Legendary Customer Service Leader

Socket.dev; Burien (WA); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off (PTO)

Job summary

Albertsons/Safeway in Burien, WA seeks an experienced Front End Manager Assistant to lead daily front-end operations, supervise cashiers and clerks, and drive legendary customer service. You will coordinate scheduling, ensure store standards, and oversee cash handling policies while supporting store sales.

Ideal candidates bring strong communication and leadership skills, the ability to resolve issues quickly, and a customer-centric mindset.

Qualifications

• Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.
• Ability to professionally handle difficult situations while projecting a positive image.
• Knowledge of frontline retail operations, cash handling, and scheduling.

Responsibilities

• Champions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertsons/Safeway’s philosophy of personalized service.
• Provides fast, friendly, courteous and legendary customer service.
• Improves customer relations and performs checking duties and supervisory functions on cash registers.
• Engages in suggestive selling and other sales techniques.
• Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
• Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
• Ensures front-end is fully operational and projects a positive image.
• Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.
• Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.
• Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.
• Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.
• Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
• Responsible for maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Assists with controlling shrink.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed and required.

Skills

Leadership

Communication

Interpersonal skills

Team building

Problem solving

Customer service

Staff supervision

Job description

Albertsons/Safeway in Burien, WA seeks an experienced Front End Manager Assistant to lead daily front-end operations, supervise cashiers and clerks, and drive legendary customer service. You will coordinate scheduling, ensure store standards, and oversee cash handling policies while supporting store sales.

Ideal candidates bring strong communication and leadership skills, the ability to resolve issues quickly, and a customer-centric mindset.