Front-End Guest Services Lead

International Executive Service Corps; Sammamish (WA); On-site; USD 30,856 - 43,947; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employee discount 20%

Health savings accounts

Flexible spending arrangements

Retirement plans

Paid time off

Education support

Career development opportunities

Job summary

Metropolitan Market, LLC in Washington state is seeking a Front End Supervisor to lead customer service, cash handling, store operations, and staff development. You will oversee front-end activities, ensure safety and sanitation, and coordinate staffing to serve customers efficiently.

The role requires strong leadership, retail knowledge, and the ability to train employees, manage performance, prevent loss, and drive sales through product knowledge and promotions.

Qualifications

• Minimum two years supervisory experience preferred.
• Minimum one year Checker experience required; excellent checking skills.
• Comprehensive knowledge of grocery store operations.
• Strong leadership skills and good judgment.
• Self-motivated with initiative and problem-solving ability.
• Ability to train employees and improve customer service.

Responsibilities

• Lead front-end operations including customer service and cash handling.
• Coordinate front-end staffing and monitor attendance.
• Ensure health, safety and sanitation guidelines are followed.
• Communicate effectively between front-end and other departments.
• Lead product promotions and drive sales through product knowledge.
• Provide performance feedback, coaching and counseling.

Skills

Supervisory experience

Checker experience

Leadership skills

Customer service

Time management

Communication skills

Job description

Metropolitan Market, LLC in Washington state is seeking a Front End Supervisor to lead customer service, cash handling, store operations, and staff development. You will oversee front-end activities, ensure safety and sanitation, and coordinate staffing to serve customers efficiently.

The role requires strong leadership, retail knowledge, and the ability to train employees, manage performance, prevent loss, and drive sales through product knowledge and promotions.