Front End Manager | 10

Hugos-Family-Marketplace; Grafton (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401k

Paid Time Off

Holiday Pay

Employee Discount

Job summary

Hugo's Family Marketplace is seeking a Front End Manager to oversee daily front-end operations, ensuring exceptional customer service and efficient cashier performance.

You will schedule and train front-end staff, control inventory, and maintain a clean, organized front-end area. The role emphasizes proactive leadership, communication, and attention to detail in a retail environment.

Qualifications

• Minimum high school diploma required; some college coursework or an associate’s degree preferred.
• Experience with cash handling and maintaining confidentiality is expected.
• Strong communication, reliability, and ability to work independently are valued.

Responsibilities

• Provide outstanding customer service and resolve issues promptly.
• Schedule and monitor cashiers and courtesy clerks for efficient service.
• Train front-end staff in customer service, cash handling, and store policies.
• Control front-end inventory and manage costs.
• Ensure proper bagging techniques and maintain a clean front-end area.

Skills

Customer service

Cash handling

Scheduling

Training

Inventory control

Housekeeping

Communication

Attention to detail

Education

High school diploma

Some college / Associate’s degree

Job description

Job Purpose:- The Front End Manager at Hugo's Family Marketplace is responsible for overseeing the daily operations of the front-end department, ensuring exceptional customer service, and maintaining efficient cashier and courtesy clerk performance. This role requires a proactive individual who can manage scheduling, training, and inventory control while fostering a positive and organized work environment.Key Responsibilities:- Provide outstanding customer service by addressing customer inquiries and resolving issues promptly.- Schedule and monitor the performance of cashiers and courtesy clerks to ensure efficient service.- Train front-end staff in customer service techniques, cash handling, and store policies.- Control inventory of front-end supplies to ensure availability and manage costs.- Ensure proper bagging techniques are used to protect customer purchases.- Maintain a clean and organized front-end area through a comprehensive housekeeping program.- Demonstrate great communication and listening skills to effectively interact with customers and staff.- Exhibit attention to detail and organizational skills to manage multiple tasks efficiently.Benefits:Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.Required Education:- Minimum high school diploma- Some college coursework or Associate’s degree in business, retail management, or a related fieldRequired Experience:- Ability to handle cash responsibly and maintain confidentiality- Dependable, punctual, and able to work independentlyPreferred Experience:- Previous retail or customer service experience is a plus but not required- Basic math skills and attention to detail- Strong communication and interpersonal skillsRequired Skills and Abilities:- Ability to stand for extended periods- Ability to lift up to 20 pounds as needed- Comfortable bending, reaching, and performing repetitive motions