Front-End Leader: Customer Experience & Operations

Safeway; Chelan (WA); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid holidays

401(k) retirement plan

Job summary

Safeway in Washington state seeks a Front End Supervisor to lead customer service initiatives and oversee front-end operations.

You will supervise cashiers, train staff, ensure safety and cleanliness, manage shrink, and uphold company policies while delivering fast, friendly service to customers. The role emphasizes leadership, interview and hiring support, and ensuring accurate cash handling and store integrity.

Qualifications

• Excellent communication and leadership capabilities.
• Ability to handle difficult situations while remaining professional.
• Ability to supervise and train front-end staff.
• Strong understanding of front-end policies and procedures.

Responsibilities

• Champions customer service programs to meet satisfaction goals.
• Handles customer relations and resolves complaints.
• Promotes Safeway’s philosophy of personalized service.
• Provides fast, friendly, and legendary customer service.
• Directs and supervises front-end activities and service programs.
• Manages front-end supplies and cash handling procedures.
• Assists with interviewing and hiring of front-end staff and office personnel.
• Ensures front-end safety, cleanliness, and positive store image.

Skills

Strong communication

Leadership

Team building

Interpersonal skills

Calm under pressure

Job description

Safeway in Washington state seeks a Front End Supervisor to lead customer service initiatives and oversee front-end operations.

You will supervise cashiers, train staff, ensure safety and cleanliness, manage shrink, and uphold company policies while delivering fast, friendly service to customers. The role emphasizes leadership, interview and hiring support, and ensuring accurate cash handling and store integrity.