FRONT END LEADER

Micro Center, Inc.; Santa Clara (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee Discount

Tuition Reimbursement

Paid Time Off

401(k) Retirement Plan

Vendor/Company Training

Job summary

Micro Center, Inc. is seeking a Front End Leader to drive operational excellence and coach associates in our Santa Clara store, delivering an outstanding customer experience.

You will lead, train, and support teams while ensuring policies are followed, merchandise is presented, and the shopping environment remains fast-paced and customer-focused. This role pays $22.00 per hour plus commission and offers growth opportunities.

Qualifications

• Minimum 2 years in a big-box retail environment, with lead/supervisory experience.
• High school diploma or equivalent required.
• Proficiency in Microsoft Office.
• Strong customer service mindset and desire to create positive experiences.
• Effective communication to assist multiple customers in a fast-paced setting.
• Flexible availability including mornings, evenings, weekends, and holidays.
• Frequent lifting up to 10 lbs and occasional 11–100 lbs; use of dollies and carts.

Responsibilities

• Ensure store policies and procedures are consistently followed while maintaining high customer satisfaction in the department.
• Participate in training initiatives to equip associates to deliver excellent service and relay issues to operations management.
• Coach and develop associates through feedback on service, sales techniques, and performance expectations.
• Execute and maintain advertising setups and visual merchandising standards within the department.
• Oversee freight flow, inventory control, and loss prevention practices including cycle counts and asset tracking.
• Handle cash deposits and complete store office tasks accurately and on time.
• Assist with opening and closing procedures and provide front-end support for customer transactions.
• Promote loss prevention awareness and assist in inventory preparation.

Skills

Leadership

Customer service

Training

Coaching

Cash handling

Inventory management

Merchandising

Loss prevention

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands‑on role in bringing complex and cutting‑edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self‑motivated, results‑oriented FRONT END LEADER. In this role, you’ll play a key role in driving operational excellence, developing talent, and delivering an outstanding customer experience. This position offers the opportunity to lead and coach associates, support business goals, and help create an engaging and successful retail environment.

The pay is $22.00 per hour plus commission.

What You’ll Do

• Ensure store policies and procedures are consistently executed while maintaining high customer satisfaction standards within the department
• Participate in training initiatives to ensure associates are equipped to deliver excellent customer service and promptly communicate any issues to operations management
• Coach and develop associates through regular feedback on customer service, sales techniques, and performance expectations
• Execute and maintain advertising setups and visual merchandising standards within the department
• Oversee freight flow, merchandise processing, inventory control, and loss prevention practices, including cycle counts and asset tracking
• Ensure accurate and timely completion of store office functions, including cash handling and deposit documentation
• Assist with opening and closing procedures
• Provide front‑end support by processing customer transactions as needed
• Promote loss prevention awareness and assist in preparation for physical inventory
• Perform additional duties and responsibilities as assigned

What We’re Looking For

• Minimum of 2 years of experience in a big‑box retail environment, preferably in a lead or supervisory role, with experience in retail operations including customer service, cash handling, inventory management, merchandising, and loss prevention.
• High school diploma or equivalent required
• Proficiency in Microsoft Office
• Strong customer service mindset with a genuine interest in creating positive customer experiences
• Effective communication skills and the ability to assist multiple customers in a fast‑paced environment
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Requires frequent manual lifting and carrying of objects up to 10 lbs, and occasional manual lifting of 11–100 lbs to load, unload, and shelf products
• Requires the constant use of manual tools, including dollies and flatbed carts, alongside repetitive keyboard operation

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.