RETAIL SALES AND MERCHANDISING MANAGER

Micro Center; Santa Clara (CA); Presencial; USD 95.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Discount

Tuition Reimbursement

Paid Time Off

401(k) Match

Vendor Training

Career Growth

Descripción de la vacante

Micro Center is seeking a self-motivated Retail Sales and Merchandising Manager to lead store operations at our California location. This role blends retail leadership with cutting-edge technology solutions in a fast-paced, high-performance environment.

The position offers a salary range of $95K–$110K with bonus potential, and requires overseeing staff, merchandising, and customer service while driving sales growth and operational excellence.

Formación

• 5+ years of leadership experience in a major big box retailer or high-volume store.
• Experience in driving sales, merchandising, operations, freight flow and customer service.
• Strong coaching, communication and staff development skills.

Responsabilidades

• Maintain order, safety and adherence to sales policies at the store level.
• Lead sales floor operations and resolve customer issues in line with policy.
• Coach supervisors and staff to meet sales, productivity and customer satisfaction goals.
• Oversee visual merchandising execution and inventory control.
• Collaborate with HR to hire, train and rotate qualified associates.
• Review P&L with GM and participate in growth plans.

Conocimientos

Leadership experience

Retail management

Customer service

Merchandising

Coaching & training

Educación

Bachelor's degree preferred

Descripción del empleo

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands‑on role in bringing complex and cutting‑edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self‑motivated, results‑oriented RETAIL SALES AND MERCHANDISING MANAGER. At Micro Center, our core promise is to take care of our associates and customers—a commitment that continues to drive our success. If you’re energized by innovation and excited to lead in an environment centered on the future of AI, robotics, and next‑generation technology, this is your opportunity to grow your career at the intersection of retail and innovation.

The salary range is $95 - 110K + Bonus potential.

What You'll Do

• Maintain orderly operation and safety of all areas of responsibility; ensure that sales policies and procedures are being properly carried out at the store level
• Through sales floor leadership, ensure all customer issues are resolved in a timely manner and in alignment with company policy
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals
• Ensure the execution of ad set and visual merchandising standards
• Provide regular coaching and feedback to supervisors and ensure sales goals and results are communicated to all associates throughout the store
• Review P&L statements with the General Manager on a monthly basis to identify areas of concern; recommend and implement sales improvement plans
• Participate in and lead open and close procedures
• Serve as manager-in-charge during the absence of the General Manager or other store managers
• Manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets through inventory control
• Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers
• Develop and coach supervisors and sales associates in all departments in the areas of product knowledge, solution selling, standard operating procedures and customer satisfaction
• Ensure Human Resources issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed

What We're Looking For

• 5+ years of leadership experience with a major big box retailer in a high-volume, 30,000+ square‑foot store, preferably in a commissioned sales environment or within the consumer electronics industry
• A college degree is preferred
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
• Ability to execute corporate initiatives and analyze the competition
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.