FRONT END LEADER

Micro Center; Santa Clara (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company匹

Industry‑Leading Vendor and Company培训

Clear Career Growth and Advancement

Job summary

Micro Center in Santa Clara, CA is seeking a Front End Leader to drive operational excellence, coach associates, and deliver an outstanding customer experience. You’ll lead and grow a team, support business goals, and maintain strong service standards.

The role offers a pay rate of $22.00 per hour plus commission, with opportunities to influence store performance and associate development in a fast-paced retail environment.

Qualifications

• Minimum 2 years in a big-box retail environment with lead or supervisory experience.
• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• Strong customer service mindset and positive interactions.
• Effective communication in a fast-paced setting.
• Flexibility for early mornings, evenings, weekends, and holidays.

Responsibilities

• Ensure store policies and procedures are followed while maintaining high customer satisfaction.
• Train and coach associates to deliver excellent service and report issues to management.
• Coach and develop staff through regular feedback on service, sales, and performance.
• Manage advertising setups and visual merchandising standards within the department.
• Oversee freight, inventory control, and loss prevention practices.
• Handle cash, deposits, and store office functions.
• Assist with opening/closing procedures and front-end support.
• Contribute to physical inventory preparation.

Skills

Retail leadership

Customer service

Cash handling

Inventory management

Merchandising

Loss prevention

Communication

Training/coaching

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands‑on role in bringing complex and cutting‑edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self‑motivated, results‑oriented FRONT END LEADER. In this role, you’ll play a key role in driving operational excellence, developing talent, and delivering an outstanding customer experience. This position offers the opportunity to lead and coach associates, support business goals, and help create an engaging and successful retail environment.

The pay is $22.00 per hour plus commission.

What You’ll Do

• Ensure store policies and procedures are consistently executed while maintaining high customer satisfaction standards within the department
• Participate in training initiatives to ensure associates are equipped to deliver excellent customer service and promptly communicate any issues to operations management
• Coach and develop associates through regular feedback on customer service, sales techniques, and performance expectations
• Execute and maintain advertising setups and visual merchandising standards within the department
• Oversee freight flow, merchandise processing, inventory control, and loss prevention practices, including cycle counts and asset tracking
• Ensure accurate and timely completion of store office functions, including cash handling and deposit documentation
• Assist with opening and closing procedures
• Provide front‑end support by processing customer transactions as needed
• Promote loss prevention awareness and assist in preparation for physical inventory
• Perform additional duties and responsibilities as assigned

What We’re Looking For

• Minimum of 2 years of experience in a big‑box retail environment, preferably in a lead or supervisory role, with experience in retail operations including customer service, cash handling, inventory management, merchandising, and loss prevention.
• High school diploma or equivalent required
• Proficiency in Microsoft Office
• Strong customer service mindset with a genuine interest in creating positive customer experiences
• Effective communication skills and the ability to assist multiple customers in a fast‑paced environment
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Requires frequent manual lifting and carrying of objects up to 10 lbs, and occasional manual lifting of 11–100 lbs to load, unload, and shelf products
• Requires the constant use of manual tools, including dollies and flatbed carts, alongside repetitive keyboard operation

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.