SERVICE EXPERIENCE ADVISOR

Micro Center; Santa Clara (CA); On-site; USD 26,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company 2x

Industry‑Leading Vendor and Company 2x

Clear Career Growth and Advancement

Job summary

Micro Center in Santa Clara is seeking a Service Experience Advisor to be the first contact for customers at the Knowledge Bar. You will blend basic technical understanding with strong customer service to guide service intake, recommend actions, and build confidence in the repair process.

The role emphasizes high-touch customer interactions, pricing transparency, and timely updates, with pay ranging from $19 to $35.50 per hour plus commission in a productivity-based model.

Qualifications

• High School diploma or equivalent required.
• No prior technical experience required.
• Strong preference for customer-facing commissioned sales, hospitality, and/or retail experience.
• Ability to build rapport and explain services clearly and professionally.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Must be able to stand, walk, and lift objects as described in the role.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen to customer concerns and guide them through service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, and ESET.
• Clearly communicate pricing, timelines, and expectations at check-in.
• Assist in basic troubleshooting and route work orders to appropriate queues.
• Process service and POS transactions accurately and completely.
• Maintain attachment rates and productivity standards.
• Stay informed of promotions and opportunities for upsell.
• Provide timely, professional updates on service status.
• Obtain required certifications as directed by management.

Skills

Customer service

Retail experience

Communication

Flexibility

Education

High School diploma

Job description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands‑on role in bringing complex and cutting‑edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self‑motivated, results‑oriented SERVICE EXPERIENCE ADVISOR. This role is the customer's first point of contact for technical service at Micro Center. This front‑line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensure confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high‑touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.

The pay is range is $19-$35.50 with commission in a productivity based model.

What You’ll Do

• Serve as the trusted point of contact for walk‑in or scheduled customers at the Knowledge Bar
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings
• Recommend value‑added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
• Clearly communicate estimated pricing, timelines, and expectations at time of check‑in
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
• Process service and point of sale transactions accurately and completely
• Maintain minimum attachment rates and productivity standards
• Stay informed of current promotions and attachment opportunities
• Provide timely, professional updates to customers regarding service status
• Obtain required certifications as directed by management
• Keep a clean, organized, and customer‑ready workspace
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

What We’re Looking For

• High School diploma or equivalent required
• No prior technical experience required
• Strong preference given to candidates with customer‑facing commissioned sales, hospitality, and/or retail experience
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Requires standing and walking throughout the service department for the duration of each shift
• Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26–50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing
• Requires constant use of manual and power hand tools—including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments—to perform delicate repairs, as well as repetitive keyboard operation

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Medical, Dental & Vision Coverage for regular full‑time associates
• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.