Front End Lead Trainee: Elevate Guest Experience

Giant Eagle, Inc.; Medina (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Front End Lead in Medina, OH. The role focuses on building loyalty, improving guest throughput, and accurately capturing sales across all lanes, with leadership of the Front End. Ensures efficient, safe, and secure front-end operations to maximize team member and guest satisfaction. Annual certification is required

The lead supports the Front End Leader and may take on additional tasks as assigned, emphasizing consistent leadership and strong guest service.

Qualifications

• High school diploma or equivalent required.
• 1 to 3 years of experience preferred.
• Lifting up to 50 pounds.
• Must be 21 years of age or older.

Responsibilities

• Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed.
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC).
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Memberson efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
• Support Front End Leader with special project or “champion” assignments.

Education

High school diploma or equivalent

Job description

Giant Eagle, Inc. is seeking a Front End Lead in Medina, OH. The role focuses on building loyalty, improving guest throughput, and accurately capturing sales across all lanes, with leadership of the Front End. Ensures efficient, safe, and secure front-end operations to maximize team member and guest satisfaction. Annual certification is required

The lead supports the Front End Leader and may take on additional tasks as assigned, emphasizing consistent leadership and strong guest service.