Front-End Lead Technician — Specialty Pharmacy

WellDyne; Lakeland (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

HealthDyne Specialty Pharmacy is seeking a Front-end Lead Tech to coordinate and manage front-end pharmacy activities and staff under the direction of the pharmacy supervisor. The HealthDyne Specialty Lead Front-end Tech will assist in the training and development of all front-end staff, and help resolve front-end exceptions to ensure quality patient care.

Under the supervision framework, you will also act as a liaison between the pharmacy and provider offices, communicate patient status, and

Qualifications

• Certified and registered pharmacy technician in good standing.
• Florida registration in good standing for Florida techs.
• Minimum one year of pharmacy experience.

Responsibilities

• Assists with carrying out pharmacy supervisor responsibilities in their absence.
• Assist with all roles and functions of the front-end team.
• Acts as a liaison between HealthDyne Specialty Pharmacy and the provider's office.
• Communicates patient status to provider's office/clinics.
• Responsible for explaining company programs and services to patients and provider's office.
• Assist with training and development of front-end personnel.
• Open and distribute pharmacy mail.
• Effectively monitor and manage email inboxes.
• Assist pharmacy staff with claims processing.
• Investigate and service shipping related concerns.
• Effectively evaluate and resolve patient complaints.
• Maintains patient confidentiality.
• Assist with other assigned tasks.

Skills

Pharmacy experience

Leadership

Communication

Education

Certified and Registered Pharmacy Technician (Colorado)

Registered with the State of Florida (Florida techs only)

High School Diploma or equivalent

One year minimum of pharmacy experience

Job description

HealthDyne Specialty Pharmacy is seeking a Front-end Lead Tech to coordinate and manage front-end pharmacy activities and staff under the direction of the pharmacy supervisor. The HealthDyne Specialty Lead Front-end Tech will assist in the training and development of all front-end staff, and help resolve front-end exceptions to ensure quality patient care.

Under the supervision framework, you will also act as a liaison between the pharmacy and provider offices, communicate patient status, and