Specialty Front End Lead

WellDyne; Lakeland (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

HealthDyne Specialty Pharmacy is seeking a Front-end Lead Tech to coordinate and manage front-end pharmacy activities and staff under the direction of the pharmacy supervisor. The HealthDyne Specialty Lead Front-end Tech will assist in the training and development of all front-end staff, and help resolve front-end exceptions to ensure quality patient care.

Under the supervision framework, you will also act as a liaison between the pharmacy and provider offices, communicate patient status, and

Qualifications

• Certified and registered pharmacy technician in good standing.
• Florida registration in good standing for Florida techs.
• Minimum one year of pharmacy experience.

Responsibilities

• Assists with carrying out pharmacy supervisor responsibilities in their absence.
• Assist with all roles and functions of the front-end team.
• Acts as a liaison between HealthDyne Specialty Pharmacy and the provider's office.
• Communicates patient status to provider's office/clinics.
• Responsible for explaining company programs and services to patients and provider's office.
• Assist with training and development of front-end personnel.
• Open and distribute pharmacy mail.
• Effectively monitor and manage email inboxes.
• Assist pharmacy staff with claims processing.
• Investigate and service shipping related concerns.
• Effectively evaluate and resolve patient complaints.
• Maintains patient confidentiality.
• Assist with other assigned tasks.

Skills

Pharmacy experience

Leadership

Communication

Education

Certified and Registered Pharmacy Technician (Colorado)

Registered with the State of Florida (Florida techs only)

High School Diploma or equivalent

One year minimum of pharmacy experience

Job description

At our company, we move fast, adapt quickly, and turn challenges into opportunities-all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.

Our Vision:

Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.

Our Mission:

To be the disruptive force that drives meaningful change within pharmacy services.

Summary

Under the direction of the pharmacy supervisor, the Front-end Lead Tech will coordinate and help manage Front-end Pharmacy-related activities and Front-end Pharmacy staff in order to achieve continuous and optimal patient care. The HealthDyne Specialty Lead Front-end Tech will assist in the training and development of all front-end staff. The Front-end Lead Tech will be assist in resolving all front-end exceptions commonly referred to the pharmacy supervisor for resolution.

Essential Duties & Responsibilities

• Assists with carrying out pharmacy supervisor responsibilities in their absence
• Assist with all roles and functions of the front-end team
• Acts as a liaison between HealthDyne Specialty Pharmacy and the provider's office
• Communicates patient status to provider's office/clinics
• Responsible for explaining company programs and services to patients and provider's office
• staff
• Assist with training and development of new and existing front-end personnel
• Appropriately open and distribute pharmacy mail
• Effectively monitor and manage email inboxes
• Manages scanning of prescriptions for the pharmacy
• Assist pharmacy staff members with claims processing
• Investigate and service any shipping related concerns
• Effectively evaluate and resolve patient complaints
• Exemplifies strong work ethic and high productivity
• Maintains patient confidentiality
• Assist with other assigned tasks

Education and Experience

• Certified and Registered Pharmacy Technician, (Colorado) in good standing required
• High School Diploma or equivalent
• Registered with the State of Florida (Florida techs only) in good standing required,
• certification preferred
• One year minimum of pharmacy experience