Front End Lead & Relief Supervisor

Kroger Family of Companies; Salem (OR); On-site; USD 19,000 - 23,000; Full time

Job summary

The Kroger Family of Companies in Oregon seeks an individual to deliver exceptional customer service, assist with department management, and model our core values of respect and integrity. This role shares responsibilities with the Manager in their absence.

Responsibilities include coaching cashiers, ensuring fast, friendly checkout, maintaining policy compliance, handling incidents, and promoting company initiatives while scheduling and a 15-minute chart. Must be able to work weekends.

Qualifications

• High school diploma or GED plus 6 months cashier experience or combination of relevant education and experience.
• Minimum age 18 (19 in Idaho and Alaska).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends regularly.
• Ability to travel independently on rare basis.
• Maintain confidentiality.
• Accuracy/attention to detail.
• Ability to organize/prioritize tasks.
• Valid drivers license.
• CPR/First aid certification.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Customer service

Leadership

Coaching

Attention to detail

Organization

Time management

Communication

Safety awareness

Confidentiality

Flexibility

Education

High school diploma or GED

Job description

The Kroger Family of Companies in Oregon seeks an individual to deliver exceptional customer service, assist with department management, and model our core values of respect and integrity. This role shares responsibilities with the Manager in their absence.

Responsibilities include coaching cashiers, ensuring fast, friendly checkout, maintaining policy compliance, handling incidents, and promoting company initiatives while scheduling and a 15-minute chart. Must be able to work weekends.