Front End & Department Lead: Customer Service & Coaching

Kroger; Wood Village (OR); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

Flexible scheduling

Employee assistance program

Discounts on purchases

Tuition reimbursement

Career growth opportunities

Résumé du poste

Kroger in Wood Village, OR is seeking team members to provide outstanding customer service and help manage the department when needed. You will model Kroger’s values and support associates while delivering fast, friendly checkout experiences and maintaining store standards.

The role requires a high school diploma or GED with cashier or retail experience and the ability to pass a drug screen. Weekend work and a valid driver’s license are expected.

Qualifications

• High school diploma or GED with six months cashier experience and 1-2 years retail experience.
• Must be able to pass a drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends regularly.
• Maintain confidentiality.

Responsabilités

• Deliver and encourage other associates to deliver excellent customer service.
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases.
• Provide peer coaching for all cashiers following best practices.
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required.
• Monitor the 15-minute chart and schedule.
• Promote and follow Company initiatives.
• Respond to verbal customer comments/complaints/requests.
• Complete customer incident and associate incident/accident report forms.
• All store management work with associates to manage all common associate areas to reflect “Our People Are Great.”
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Connaissances

Customer service

Cashier experience

Fast-paced environment

Weekend availability

Confidentiality

Task prioritization

Driver's license

CPR/First aid certification

Formation

High school diploma or GED

Description du poste

Kroger in Wood Village, OR is seeking team members to provide outstanding customer service and help manage the department when needed. You will model Kroger’s values and support associates while delivering fast, friendly checkout experiences and maintaining store standards.

The role requires a high school diploma or GED with cashier or retail experience and the ability to pass a drug screen. Weekend work and a valid driver’s license are expected.