Front End Lead - Customer Service

Food Lion; Bluffton (SC); On-site; USD 26,000 - 34,000; Full time

Job summary

Food Lion in Bluffton, SC is seeking a Front End Associate to deliver fast, friendly customer service at the checkout and service desk. You will greet customers, handle transactions, bag groceries and assist with To-Go orders when needed.

The role emphasizes accuracy, efficiency, and a neat appearance in a standard Food Lion uniform. The position requires strong communication and multitasking abilities, physical capability to stand for long periods, and adherence to safety and store procedures.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and performs overrides
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Is courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
• Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
• Perform all other duties as assigned

Skills

Communication skills

Customer service

Multi-tasking

Willingness to learn

Education

High school diploma or equivalent

Tools

Cash register

POS systems

Job description

Food Lion in Bluffton, SC is seeking a Front End Associate to deliver fast, friendly customer service at the checkout and service desk. You will greet customers, handle transactions, bag groceries and assist with To-Go orders when needed.

The role emphasizes accuracy, efficiency, and a neat appearance in a standard Food Lion uniform. The position requires strong communication and multitasking abilities, physical capability to stand for long periods, and adherence to safety and store procedures.