Front-End Guest Experience Leader

IGA Canada; Neillsville (WI); On-site; USD 52,000 - 65,000; Full time

Job summary

Hansen’s IGA Market in Neillsville, WI is seeking a Front-End Manager to oversee front-end operations, staff scheduling, and guest service excellence. You will model the company culture, train associates, handle cash operations, balance drawers, and resolve customer concerns while maintaining a clean and safe work environment.

The role requires leadership, strong communication, multitasking, and the ability to adapt to a fast-paced retail setting; evening, weekend, and holiday shifts may be

Qualifications

• Must be at least 18 years old.
• Experience in customer service and cash handling.
• Leadership experience required.

Responsibilities

• Greet and assist guests, answer questions and resolve issues promptly.
• Balance drawers, handle cash, and monitor monetary needs.
• Open/close duties, schedule staff, and ensure front-end coverage.
• Train new associates and mentor team members at the Customer Service Desk.
• Maintain a clean, safe, and organized work environment and uphold sanitation standards.

Skills

Customer service

Leadership

Communication

Time management

Tools

Microsoft Office

Job description

Hansen’s IGA Market in Neillsville, WI is seeking a Front-End Manager to oversee front-end operations, staff scheduling, and guest service excellence. You will model the company culture, train associates, handle cash operations, balance drawers, and resolve customer concerns while maintaining a clean and safe work environment.

The role requires leadership, strong communication, multitasking, and the ability to adapt to a fast-paced retail setting; evening, weekend, and holiday shifts may be