Front-End Department Leader - Customer Experience

Kroger Family of Companies; Greenfield (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Kroger Family of Companies is seeking a Front-end Supervisor to lead the day-to-day operations of the Front-end department, ensuring exceptional customer service and a safe, safe environment for shoppers. You will guide associates, manage schedules, and support store leadership in budgeting and performance reporting.

The role emphasizes teamwork, adherence to company standards, and proactive supervision of inventory and pricing changes.

Qualifications

• Strong communication and math skills required.
• Experience in retail or customer service preferred.
• Ability to handle stressful situations while maintaining service quality.

Responsibilities

• Direct and supervise all day‑to‑day functions for the Front-end department.
• Promote customer service excellence and a welcoming store environment.
• Plan, organize and supervise inventory and shelf tagging processes.
• Assist management with budgeting, P&L reviews and departmental reporting.
• Schedule associates to ensure appropriate department coverage and efficiency.

Skills

Effective communication

Basic math

Stress management

Retail or CS experience

Job description

Kroger Family of Companies is seeking a Front-end Supervisor to lead the day-to-day operations of the Front-end department, ensuring exceptional customer service and a safe, safe environment for shoppers. You will guide associates, manage schedules, and support store leadership in budgeting and performance reporting.

The role emphasizes teamwork, adherence to company standards, and proactive supervision of inventory and pricing changes.