Front-End Dept Leader: Customer Experience & Store Ops

Kroger; Marana (AZ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement up to $21,000

Employee discounts

Growth opportunities

Job summary

Kroger is seeking a Front-end Supervisor at our Marana, AZ location to lead the front-end department and deliver outstanding customer service. You will oversee staff scheduling, budgeting, and P&L reviews while ensuring safe, clean store operations that align with company standards.

The role emphasizes teamwork, mentoring associates, and maintaining high standards of product knowledge and customer engagement in a fast-paced environment.

Qualifications

• Basic math skills including counting, addition, and subtraction.
• Ability to stay calm under pressure and handle stressful situations.
• Retail or customer service experience is required.
• High school diploma or equivalent is required.
• Second language (speaking/reading/writing) is preferred.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates.
• Collaborate with associates and promote teamwork.
• Create a welcoming environment for customers and answer questions.
• Gain knowledge of products and respond to questions.
• Monitor and control supply expenses for the department.
• Manage cash and records for the store.
• Schedule Front-end associates to cover shifts.
• Assist management with budget, P&L reviews, and action on financials.
• Develop and implement a department business plan.
• Oversee hiring and adherence to ads, pricing changes, and safety procedures.
• Ensure compliance with safety regulations and company guidelines.
• Coach direct reports and complete performance reviews.

Skills

Basic math

Stress management

Retail or customer service experience

Communication skills

Second language

Education

High school diploma or equivalent

Job description

Kroger is seeking a Front-end Supervisor at our Marana, AZ location to lead the front-end department and deliver outstanding customer service. You will oversee staff scheduling, budgeting, and P&L reviews while ensuring safe, clean store operations that align with company standards.

The role emphasizes teamwork, mentoring associates, and maintaining high standards of product knowledge and customer engagement in a fast-paced environment.