Front-End Dept Lead: Elevate Customer Experience

Kroger Family of Companies; Lake Orion (MI); On-site; USD 42,000 - 59,000; Full time

Job summary

Kroger Family of Companies seeks a Front-end supervisor to enhance customer experience and lead the department in achieving sales goals. You will assist in directing front-end operations, manage scheduling, and support store management on budgets and financial reporting.

Responsibilities include promoting teamwork, ensuring safety and food safety standards, and maintaining an inviting environment for customers while answering product questions and driving best practices.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products in the department and respond to questions with suggestions.
• Monitor and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Schedule Front-end associates to provide adequate department coverage.
• Participate in preparing the store/department budget, profit and loss reviews, and take action on financial reports.
• Assist with creating and executing budgets and scheduling of labor with store management.
• Develop and implement department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep logs.
• Support safety programs and report unsafe conditions.
• Inspect equipment and report items needing repair.
• Notify management of accidents and safety risks.
• Report all safety risks or illegal activity.
• Adhere to local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a constructive manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

Kroger Family of Companies seeks a Front-end supervisor to enhance customer experience and lead the department in achieving sales goals. You will assist in directing front-end operations, manage scheduling, and support store management on budgets and financial reporting.

Responsibilities include promoting teamwork, ensuring safety and food safety standards, and maintaining an inviting environment for customers while answering product questions and driving best practices.