Front End Department Supervisor

Lowe's; Hudson (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated and dynamic leader to oversee a team in delivering exceptional customer service and operational excellence. This role emphasizes empowering team members, fostering a growth-oriented environment, and ensuring efficient processes to enhance customer satisfaction. The successful candidate will be instrumental in coaching associates, managing daily operations, and maintaining safety and compliance standards. If you are passionate about leading teams and driving performance in a fast-paced retail environment, this opportunity is perfect for you.

Qualifications

• Experience in team leadership and customer service roles.
• Ability to coach and mentor team members effectively.

Responsibilities

• Assigns team members to activities and ensures coverage meets customer demands.
• Monitors operational performance metrics and drives improvements.

Skills

Team Leadership

Customer Service

Operational Efficiency

Coaching and Feedback

Problem Solving

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Leadership and Operational Responsibilities

Assigns team members to activities, ensuring staff coverage meets customer demands and redeploys when necessary to support needs throughout the department.

Participates in interviews and provides input into selection decisions for new associates in assigned areas.

Connects with the team daily to understand challenges, elevating issues when necessary.

Provides open and timely feedback and performance coaching, partnering with ASM for formal disciplinary actions.

Encourages team to share ideas and best practices for delivering outstanding customer service and support activities.

Empowers others to make decisions with guidance when necessary.

Recognizes team achievements and effective behaviors.

Fosters an environment of growth and development through coaching and feedback.

Addresses associate relations concerns appropriately, escalating when needed.

Operational Excellence

Coaches and empowers the team to follow proper processes, achieve operational efficiencies, and maintain department readiness for customer service and sales.

Monitors and drives achievement of operational performance metrics.

Identifies barriers to processes or customer experience, communicating and resolving issues promptly.

Responds effectively to unexpected events by reprioritizing tasks.

Ensures safe operation of store equipment and maintains safety, security, and shrink prevention measures.

Conducts daily safety reviews, maintains store cleanliness, and monitors security risks.

Continuous Improvement & Self-Leadership

Recommends strategies to reduce waste and product loss; analyzes operational activities for improvements.

Seeks feedback and pursues self-development; builds collaborative relationships with cross-functional partners.

Adapts quickly to work challenges and organizational change.

Fulfillment and Customer Service (if applicable)

Oversees front-end and fulfillment activities, ensuring efficiency and customer service standards.

Manages staffing based on demand across various functions, including checkout, returns, and delivery.

Monitors and validates order readiness, handles shortages, and supports cross-training for optimal customer service.

Ensures store cleanliness, safety, and security during fulfillment activities.

Manager-on-Duty (MOD) Responsibilities

Provides leadership during shifts, driving engagement, customer service, staffing, and operations.

Observes interactions, coaches in real-time, and ensures associates are prepared.

Manages associate response to call buttons and maintains store safety and cleanliness.

Transitions shift responsibilities smoothly to the next MOD and handles non-MOD activities appropriately.

Legal and Compliance Notices

Lowe’s is an equal opportunity employer, practicing nondiscrimination.

In Massachusetts, it is unlawful to require or administer lie detector tests as a condition of employment, with penalties for violations.