Supervisor, Clinical Services - O/N Shift (LPC, LCSW, PSY, LMSW, LMFT, LISAC)

Solari, Inc.; Denver (CO); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Supervisor of Clinical Services to lead a dedicated team in a dynamic contact center environment. This role involves overseeing crisis intervention services, providing coaching and guidance, and ensuring compliance with clinical standards. The ideal candidate will possess a Master's Degree and a current Colorado Behavioral Health License, along with significant experience in behavioral health and crisis management. Join a forward-thinking organization that values collaboration and innovation, and make a meaningful impact in the lives of those in crisis. If you are passionate about mental health and leadership, this opportunity is perfect for you.

Qualifications

• Master's Degree and CO Behavioral Health License required.
• 5+ years in behavioral health with 1 year in clinical management.

Responsibilities

• Supervise crisis specialists and oversee clinical services.
• Monitor performance metrics and conduct audits for compliance.
• Train new team leads and implement trauma-informed care.

Skills

Critical thinking

Effective decision-making

Coaching

Communication skills

Planning and organization

Relationship building

Technical knowledge of healthcare

Education

Master's Degree

Current CO Behavioral Health License

5+ years of behavioral health experience

Job description

Applicants must reside in Colorado.

The Job / What You'll Do:

The Supervisor of Clinical Services effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. They directly supervise a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practices.

Work schedule:

• Sun-Tues 1700-0500 / Wed 1700-2100

Responsibilities:

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
• Use appropriate methods and a flexible interpersonal style to coach others, providing timely guidance and feedback.
• Assist in the development, review, and update of crisis services and clinical policies; responsible for crisis services and clinical procedures.
• Monitor and evaluate clinical and crisis key performance indicators.
• Complete quality and compliance audits; ensure feedback loops for performance improvement.
• Provide coaching and oversight to team leads for effective management of call center operations.
• Train all new team leads, crisis agents, and peer support specialists.
• Implement trauma-informed care practices into clinical oversight, supervision, and policies.
• Collaborate with contact center leadership on program service delivery, training, evaluation, clinical initiatives, and new projects.
• Rotating clinical on-call responsibilities.
• Provide real-time staff support through staffing, call monitoring, and answering incoming crisis calls.
• Other tasks as assigned.

Knowledge, Skills, Abilities:

• Critical thinking and effective decision-making within organizational culture.
• Flexible interpersonal style to coach others; provide timely guidance and feedback.
• Results-oriented with effective task accomplishment.
• Clear, concise, and logical verbal and written communication skills.
• Effective planning and organization skills.
• Ability to adapt to major changes and new processes.
• Builds and maintains collaborative relationships.
• Technical knowledge of healthcare, behavioral health, crisis services, and clinical standards.

Education & Experience:

• Master's Degree.
• Current CO Behavioral Health License (LPC, LCSW, PSY, LMSW, LMFT, LISAC) OR out-of-state license with CO BH Board Endorsement.
• 5+ years of behavioral health experience, including 1 year of clinical management.
• 2+ years of crisis intervention experience.
• 1+ year of supervisory experience.
• Equivalent education and experience will be considered.

Work Location: Remote

• Applicants must reside in Colorado.

Note: Wireless (Wi-Fi) connection is not permitted; a home internet modem/router with Ethernet (Cat5e or better) is required.