Front-End Department Leader: Elevate Service & Revenue

Kroger; Tucson (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger is seeking an experienced Store Management/Front End Department Leader in Tucson, AZ. The role focuses on delivering outstanding customer service, maintaining safe and clean environments, and driving department sales and profits through strong leadership of Front-end operations.

The position requires supervising front-end activities, scheduling, and adherence to company standards while upholding Kroger's core values of respect, integrity, and safety.

Qualifications

• Retail or customer service experience required.
• High school diploma or equivalent.
• Ability to handle stressful situations.
• Second language helpful.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates.
• Collaborate with associates and promote teamwork to achieve store goals.
• Create a welcoming environment by answering questions about products sold within the department and store.
• Gain knowledge of products and respond to questions with recommendations.
• Monitor and control supply expenses for the department.
• Manage cash control, sales, and cash records for the store.
• Schedule Front-end associates to provide adequate department coverage.
• Assist in budget, P&L reviews, and financial reporting actions.
• Develop and implement a department business plan to achieve results.
• Oversee hiring for entry-level positions and stay current with ads.
• Monitor and control expenses for the department.
• Maintain inventory awareness and address discrepancies.
• Update shelf tags and promotional signs for price changes.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Report safety or illegal activity incidents.
• Oversee efficient operations of Front-end functions.
• Comply with laws and company guidelines.
• Supervise and coach direct reports with performance reviews.

Skills

Retail or Customer Service experience

Knowledge of basic math

Ability to handle stressful situations

Second language

Education

High school diploma or equivalent

Job description

Kroger is seeking an experienced Store Management/Front End Department Leader in Tucson, AZ. The role focuses on delivering outstanding customer service, maintaining safe and clean environments, and driving department sales and profits through strong leadership of Front-end operations.

The position requires supervising front-end activities, scheduling, and adherence to company standards while upholding Kroger's core values of respect, integrity, and safety.