Front-End Department Leader: Customer-First Growth

Kroger; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling & financial tools

Associate discounts

Tuition reimbursement

Growth opportunities

Job summary

Baker’s, part of The Kroger Company, operates stores in Omaha, Nebraska. This role leads the Front-end department to deliver outstanding customer service, achieve sales and profit goals, and maintain safety and compliance across the department.

The position requires strong communication, people leadership, and front-end experience to supervise daily activities, staffing, and budget-related tasks in a retail environment.

Qualifications

• Effective communication skills required.
• Knowledge of basic math is required.
• Ability to handle stressful situations in a retail setting.
• Retail or customer service experience is preferred.
• Front-end experience is required.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records.
• Schedule front-end associates to provide adequate department coverage.
• Assist store management in budgeting, P&L reviews, and actions on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions with store management.
• Stay current with ads and promotional plans.
• Monitor and control department expenses.
• Maintain awareness of inventory/stocking conditions.
• Ensure associates are trained and compliant with standards.
• Adhere to food safety regulations and guidelines.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Retail or Customer Service experience

Front-end experience

Education

High school diploma or equivalent

Front-end Supervisor

Management experience

Retail experience

Second language: speaking, reading and/or writing

Job description

Baker’s, part of The Kroger Company, operates stores in Omaha, Nebraska. This role leads the Front-end department to deliver outstanding customer service, achieve sales and profit goals, and maintain safety and compliance across the department.

The position requires strong communication, people leadership, and front-end experience to supervise daily activities, staffing, and budget-related tasks in a retail environment.