Front-End Department Leader | Customer Experience

Kroger Family of Companies; Kaysville (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger Family of Companies in Kaysville, UT is seeking a Front-end Department Supervisor to lead day-to-day operations and uphold our Customer 1st strategy. You will direct front-end activities, ensure safe, clean environments, and coach associates to deliver outstanding service across the department and store.

The role emphasizes effective communication, teamwork, and adherence to company standards, with a focus on cost control, inventory accuracy, and promotional execution.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with associates and promote teamwork to achieve store goals.
• Create an inviting environment for customers and answer product questions.
• Gain knowledge of products in the department and respond to questions.
• Monitor and control department expenses.
• Manage cash control and records for the store.
• Schedule Front-end associates for adequate department coverage.
• Assist management with budget, P&L reviews, and action on financial reports.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Plan and supervise inventory processes.
• Train associates on inventory/stocking and ordering.
• Adhere to food safety regulations and safety procedures.

Skills

Effective communication

Basic math

Stress management

Retail/customer service experience

Job description

Kroger Family of Companies in Kaysville, UT is seeking a Front-end Department Supervisor to lead day-to-day operations and uphold our Customer 1st strategy. You will direct front-end activities, ensure safe, clean environments, and coach associates to deliver outstanding service across the department and store.

The role emphasizes effective communication, teamwork, and adherence to company standards, with a focus on cost control, inventory accuracy, and promotional execution.