Customer Experience Front-End Leader

Kroger Family of Companies; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger Family of Companies in Albuquerque, NM is seeking a Front-End Department Supervisor to drive outstanding customer service and efficient store operations. You will direct day-to-day front-end activities, promote a Customer 1st culture, and work with management to meet department goals.

The role requires leadership, strong communication, and experience in retail or customer service. You will coach associates, manage schedules, and help safeguard safety and product standards within the

Qualifications

• Effective communication skills required.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Retail or Customer Service experience.

Responsibilities

• Direct and supervise all day-to-day Front-end department activities.
• Execute department best practices, goals and standards.
• Promote Customer 1st service and coach associates.
• Plan and manage department budget and financial reports.
• Schedule front-end associates for coverage.
• Create and implement a department business plan.
• Develop sales promotions with store management.
• Monitor inventory and price changes.
• Ensure adherence to food safety and safety programs.
• Follow local, state and company guidelines.

Skills

Effective communication

Basic math

Handle stressful situations

Retail or customer service experience

Job description

Kroger Family of Companies in Albuquerque, NM is seeking a Front-End Department Supervisor to drive outstanding customer service and efficient store operations. You will direct day-to-day front-end activities, promote a Customer 1st culture, and work with management to meet department goals.

The role requires leadership, strong communication, and experience in retail or customer service. You will coach associates, manage schedules, and help safeguard safety and product standards within the