Front-End Department Lead: Customer Experience Champion

Smith's Food & Drug Centers; Gillette (WY); On-site; USD 19,000 - 25,000; Full time

Job summary

Smith's Food & Drug Centers in Gillette, WY seeks a Front-end Associate to support the Front-end department, help reach sales goals, and uphold safety and quality standards. You will assist with scheduling, cash handling, and customer service initiatives while maintaining a welcoming shopping environment.

The role emphasizes teamwork, strong communication, and a commitment to customer satisfaction as part of daily operations in a busy retail setting.

Qualifications

• Retail or customer service experience is required.
• Effective communication skills are essential.
• Ability to handle stressful situations.

Responsibilities

• Assist the department manager in achieving sales and profit goals for the department and monitor quality assurance standards.
• Assist in directing and supervising all functions and activities for the Front-end department.
• Support day-to-day Front-end operations and ensure smooth workflow.
• Contribute to the execution of best practices, goals and Front-end standards for the department.
• Uphold the Customer 1st strategy and encourage associates to deliver excellent customer service.

Skills

Stress management

Effective communication

Basic math

Retail experience

Customer service

Education

High school diploma or equivalent

Job description

Smith's Food & Drug Centers in Gillette, WY seeks a Front-end Associate to support the Front-end department, help reach sales goals, and uphold safety and quality standards. You will assist with scheduling, cash handling, and customer service initiatives while maintaining a welcoming shopping environment.

The role emphasizes teamwork, strong communication, and a commitment to customer satisfaction as part of daily operations in a busy retail setting.