Front End Team Lead - Fast, Friendly Customer Service

Price Chopper Supermarkets-Market 32; Great Barrington (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Price Chopper Supermarkets-Market 32 in Great Barrington, MA seeks a Front End Supervisor to deliver fast, friendly customer service and oversee the Front End and customer service areas, including the service desk, registers, vestibule, and related spaces.

You will assist the Store Manager with budgeting, payroll, training, and implementing company policies, while developing Front End and Office Supervisors and ensuring compliance with 5S standards and safety rules.

Qualifications

• Must be at least 18 years of age.
• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Strong Organizational skills and ability to multi-task.
• Satisfactory Performance Reviews.
• Strong communication skills.
• Basic Literacy Basic Computer Skills.
• High School Degree or equivalent.
• 3+ years of related experience.

Responsibilities

• Deliver fast, friendly, and efficient customer service at all times.
• Ensure associates greet customers, smile, and request AdvantEdge Cards.
• Maintain awareness of shrink and implement controls.
• Keep workstations neat and organized per 5S standards.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Provide a safe environment for customers and associates.
• Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
• Enforce company policies, dress code, and system procedures (FDS, X-CPS).
• Monitor cash and asset controls.
• Track training progress: buddy training, CBT scores, evaluations, coaching.
• Correct pricing errors promptly.
• Manage supply orders and inventory controls.
• Meet or exceed financial goals for Front End, Office, and Bottle departments.
• Ensure associates meet efficiency standards and adhere to mission statements.
• Communicate and implement company programs.
• Act as first-level support for Customer Service issues.
• Develop Front End and Office Supervisors for job knowledge and bench strength.
• Perform other duties as assigned and comply with all company policies.

Skills

People management

Customer service

Multi-tasking

Communication

Training

Education

High School Degree or equivalent

Job description

Price Chopper Supermarkets-Market 32 in Great Barrington, MA seeks a Front End Supervisor to deliver fast, friendly customer service and oversee the Front End and customer service areas, including the service desk, registers, vestibule, and related spaces.

You will assist the Store Manager with budgeting, payroll, training, and implementing company policies, while developing Front End and Office Supervisors and ensuring compliance with 5S standards and safety rules.