Front End Customer Service Specialist

Food Lion; Maxton (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Maxton, NC is seeking a Front End Associate to deliver fast, friendly service at the point of sale. You will greet customers, scan orders, bag items, and help maintain front-end standards to ensure a positive shopping experience.

The role emphasizes accurate cash handling, strong customer interaction, and ability to work as part of a team in a busy store environment. Training is provided, and eligibility follows store policies.

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and performs overrides
• Identify customers needing assistance and offers to take the customer's order to their car
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Is courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front end area of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Skills

Customer service

Cashier experience

Communication

Education

High school diploma or equivalent

Tools

POS System

Job description

Food Lion in Maxton, NC is seeking a Front End Associate to deliver fast, friendly service at the point of sale. You will greet customers, scan orders, bag items, and help maintain front-end standards to ensure a positive shopping experience.

The role emphasizes accurate cash handling, strong customer interaction, and ability to work as part of a team in a busy store environment. Training is provided, and eligibility follows store policies.