Front-End Customer Service Specialist

Food Lion; Sanford (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a customer-focused Front End Associate in Sanford, NC to deliver fast, friendly service and maintain front-end standards. You will greet customers, process transactions, bag items, and assist with car-side pickup where applicable.

The role emphasizes accurate cash handling, adherence to procedures, and teamwork with store staff to ensure a positive shopping experience for customers.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handles the payment transaction, per standard practice.
• Follow procedures for refunds and error correction.
• Make every attempt to maintain accurate cash control.
• Identify customers needing assistance and offers to take the customer's order to their car.
• Maintain alertness and calls for assistance when needed to service customers per service standards.

Skills

High school diploma or equivalent

Customer service skills

Willingness to multitask

Cashier basics

Age eligibility

Physical stamina

Education

High school diploma or equivalent

Job description

Food Lion is seeking a customer-focused Front End Associate in Sanford, NC to deliver fast, friendly service and maintain front-end standards. You will greet customers, process transactions, bag items, and assist with car-side pickup where applicable.

The role emphasizes accurate cash handling, adherence to procedures, and teamwork with store staff to ensure a positive shopping experience for customers.