Front End Customer Experience Lead

Food Lion; Charlotte (NC); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Food Lion is seeking a Front End Associate to provide fast, friendly service and assist customers at the register and front-end areas in Charlotte, NC. The role emphasizes accurate transactions, courtesy, and adherence to store standards.

Responsibilities include greeting customers, bagging, cash handling, assisting with To-Go orders where applicable, and maintaining a clean, organized front-end environment while supporting team members.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Follow procedures for refunds and error correction
• Maintain accurate cash control
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders

Skills

Effective communication

Customer service

Multi-tasking

Cashier skills

Education

High school graduate or equivalent

Job description

Food Lion is seeking a Front End Associate to provide fast, friendly service and assist customers at the register and front-end areas in Charlotte, NC. The role emphasizes accurate transactions, courtesy, and adherence to store standards.

Responsibilities include greeting customers, bagging, cash handling, assisting with To-Go orders where applicable, and maintaining a clean, organized front-end environment while supporting team members.