Full Time Asst Customer Service Mgr Store #32

Northeast Grocery; New York (NY); Vor Ort; USD 25.000 - 29.000; Vollzeit

Zusammenfassung

Tops in Sanborn, NY is seeking a Full-Time Assistant Customer Service Manager Store #32. The role focuses on delivering a great customer experience, assisting the CSM, and upholding store standards.

The ACSM must be accurate, honest, patient, and ready to work in a fast-paced retail environment. Responsibilities include coaching staff, handling customer concerns, supervising scheduling, ensuring promotions are communicated, and maintaining a clean, safe, and organized front end.

Qualifikationen

• Must be 18 years of age.
• Ability to read, write, and perform basic math functions.
• Possess basic computer skills.
• Possess strong communication skills.

Aufgaben

• Cultivates and maintains Remarkable Customer Service at the front-end and helps ensure appearance and behavior standards.
• Responds quickly to customer concerns and follows policies to provide the best experience.
• Monitors cashier handling and shrink control procedures to reduce losses.
• Assists in weekly front-end scheduling and staffing.
• Keeps associates informed about promotions and fundraisers.

Kenntnisse

Customer service

Communication

Basic math

Tools

Cash register

Telephone system

Scanner

Scale

Ladder

Jobbeschreibung

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Full Time Asst Customer Service Mgr Store #32

Oct 16, 2026

Sanborn, NY, US, 14132

Company: Tops

Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority.

SUMMARY

The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Customer Service Manager (ACSM) is responsible for giving the customer a great lasting impression of the store. The ACSM is responsible for assisting the CSM as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates.
• Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
• Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures.
• Assists in writing of the schedule weekly for front-end associates and maintains proper staffing.
• Makes certain that associates are properly informed and trained about all promotions and fundraisers.
• Ensures that merchandise returns are fulfilled throughout the day
• Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
• Maintains a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
• Finish and retain reports/ logs needed for store audit and state inspection
• Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
• Maintains supplies for front-end, places orders when needed and keeps inventory
• Performs special store level tasks/projects as assigned by the store manager
  

MINIMUM QUALIFICATIONS

Must be 18 years of age

EDUCATION AND EXPERIENCE

• Ability to read, write, and perform basic math functions
• Possess basic computer skills
• Possess strong communication skills

EQUIPMENT USED

Operation of the following

• Cash register
• Telephone system
• Scanner
• Scale
• Ladder (must be at least 18 years of age)
  

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.