Front End Service Leader

Food Lion; Wilmington (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly service and maintain store front end standards. You will greet customers by name, assist with transactions, and support cash handling procedures while upholding Food Lion policies.

The role requires reliable communication, ability to multitask, and adherence to dress code and safety standards. This is a store-based position emphasizing customer satisfaction and efficiency.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintain knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction and ensure MVP savings center KIOSK is functioning.
• Perform the task of sales associate when scheduled or as needed per surge plan guidelines.
• Perform the task of the customer lead as needed to ensure service standards are maintained.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate to deliver fast, friendly service and maintain store front end standards. You will greet customers by name, assist with transactions, and support cash handling procedures while upholding Food Lion policies.

The role requires reliable communication, ability to multitask, and adherence to dress code and safety standards. This is a store-based position emphasizing customer satisfaction and efficiency.