Front End Customer Service Lead

Food Lion; Rocky Mount (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Rocky Mount, NC, is seeking a friendly Front End Associate to provide fast, accurate service at the cash register and help maintain a clean, organized checkout area.

The role emphasizes greeting customers by name when possible, processing payments, bagging, and following safety and cash-handling procedures while supporting store standards and To-Go orders when applicable.

Qualifications

• High school diploma or equivalent preferred.
• Excellent communication and customer service skills.
• Ability to learn multiple tasks and basic technical requirements.
• Ability to perform cashier and service center duties.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name when possible.
• Unload groceries from cart to belt and group items for bagging.
• Check cart bottoms and under baby seats for items before completing an order.
• Follow bagging procedures and use bags correctly.
• Scan orders and handle payments per standard practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures for cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
• Follow refund and error-correction procedures to maintain cash accuracy.
• Perform cashier duties as scheduled or per surge plan guidelines.
• Assist with Food Lion To-Go orders when applicable.
• Keep check stands stocked with bags, receipts, and other supplies.
• Identify customers needing assistance and offer to take orders to their car as needed.

Skills

Customer service

Cash handling

Effective communication

Teamwork

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Food Lion in Rocky Mount, NC, is seeking a friendly Front End Associate to provide fast, accurate service at the cash register and help maintain a clean, organized checkout area.

The role emphasizes greeting customers by name when possible, processing payments, bagging, and following safety and cash-handling procedures while supporting store standards and To-Go orders when applicable.