Front End Customer Service Lead

Food Lion; Franklinton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Franklinton, NC seeks a Front End team member to deliver fast, friendly service and maintain excellent customer service standards at the checkout area. Responsibilities include greeting customers, handling cash and transactions, bagging, and assisting with To-Go orders as needed.

The role emphasizes prompt customer engagement, accurate cash handling, and adherence to store procedures while upholding Food Lion's front end standards and safety practices.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name when possible.
• Unload groceries from cart to belt and group items for bagging.
• Scan orders and handle payment transactions according to standard practice.
• Follow bagging procedures and cash handling protocols.
• Identify customers needing assistance and offer to take orders to their car or Food Lion To-Go orders.
• Maintain a neat and clean checkout area and report any issues to management.
• Perform tasks as cashier when scheduled or as needed per surge plan.
• Assist in front end operations to maintain service standards.

Skills

Customer service

Effective communication

Cash handling

Willingness to learn

Education

High school diploma or equivalent

Job description

Food Lion in Franklinton, NC seeks a Front End team member to deliver fast, friendly service and maintain excellent customer service standards at the checkout area. Responsibilities include greeting customers, handling cash and transactions, bagging, and assisting with To-Go orders as needed.

The role emphasizes prompt customer engagement, accurate cash handling, and adherence to store procedures while upholding Food Lion's front end standards and safety practices.