Front-End Customer Experience Leader

Pick 'n Save; Appleton (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career development

Job summary

Pick 'n Save in Appleton, WI is seeking a Front-end Supervisor to lead day-to-day department operations and deliver outstanding customer service. You will supervise front-end staff, ensure safety and cleanliness, and uphold company standards and policies.

The role emphasizes teamwork, store goals, budgeting awareness, and promoting a welcoming environment for customers. Previous retail or customer service experience is preferred; medical/dental benefits and growth opportunities are available.

Qualifications

• Knowledge of basic math
• Ability to handle stressful situations
• Retail or Customer Service experience

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.
• Adhere to all local, state and federal laws, and company guidelines.
• Assists management in the supervision and coaching of front end associates in the performance of their duties.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Basic math

Stress management

Retail / Customer service experience

Job description

Pick 'n Save in Appleton, WI is seeking a Front-end Supervisor to lead day-to-day department operations and deliver outstanding customer service. You will supervise front-end staff, ensure safety and cleanliness, and uphold company standards and policies.

The role emphasizes teamwork, store goals, budgeting awareness, and promoting a welcoming environment for customers. Previous retail or customer service experience is preferred; medical/dental benefits and growth opportunities are available.