Front-End Customer Experience Lead

Kroger; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

511 W Calumet St, Appleton, WI 54915, US (On-site) is seeking a Front-end Department Manager to lead daily operations, supervise associates, and ensure exceptional customer service in the Kroger store. You will plan, schedule, and execute department goals, with emphasis on safety and compliance, while promoting teamwork and cost control.

The role emphasizes customer-first service, inventory awareness, training, and collaboration with store management to deliver strong financial results and a

Qualifications

• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Retail or Customer Service experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Schedule the front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Maintain awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Oversee and manage the efficient operations of all functions and activities of the Front-end.

Skills

Basic math

Stress management

Retail or Customer Service experience

Job description

511 W Calumet St, Appleton, WI 54915, US (On-site) is seeking a Front-end Department Manager to lead daily operations, supervise associates, and ensure exceptional customer service in the Kroger store. You will plan, schedule, and execute department goals, with emphasis on safety and compliance, while promoting teamwork and cost control.

The role emphasizes customer-first service, inventory awareness, training, and collaboration with store management to deliver strong financial results and a