Front-End Customer Experience Leader

Kroger Co.; Anchorage (AK); On-site; USD 45,000 - 60,000; Full time

Job summary

Kroger Co. is seeking a Front-end Supervisor to lead daily front-end operations, ensure outstanding customer service, and maintain a safe, clean store environment in Anchorage. This role involves supervising associates, managing scheduling, and supporting budget and loss prevention efforts.

Responsibilities include promoting teamwork, training staff, and implementing promotions while upholding Kroger’s safety and customer-first standards. Extensive customer service experience is preferred.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates about company/department.
• Collaborate with associates and promote teamwork to achieve goals.
• Create a welcoming environment and assist customers with product questions.
• Know products across departments and respond to questions.
• Monitor and control supply expenses for the department.
• Manage cash control and records for the store.
• Schedule front-end associates for coverage.
• Assist management with department budget and P&L reviews.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Stay current with ads and promotions.
• Monitor and control department expenses.
• Maintain inventory awareness and note discrepancies.
• Plan and supervise inventory process.
• Train associates on inventory/stocking and ordering.
• Adhere to food safety regulations and safety procedures.
• Identify and report safety risks or unsafe conditions.
• Oversee front-end operations and compliance.
• Adhere to local, state and federal laws and company guidelines.

Skills

Effective communication

Basic math

Stressful situations

Retail or customer service

Job description

Kroger Co. is seeking a Front-end Supervisor to lead daily front-end operations, ensure outstanding customer service, and maintain a safe, clean store environment in Anchorage. This role involves supervising associates, managing scheduling, and supporting budget and loss prevention efforts.

Responsibilities include promoting teamwork, training staff, and implementing promotions while upholding Kroger’s safety and customer-first standards. Extensive customer service experience is preferred.