Front-End Service Lead - Customer Experience Champion

Kroger Co.; West Point (UT); On-site; USD 38,000 - 52,000; Full time

Job summary

Kroger Co. is seeking a Front-end Supervisor to lead the Front-end department, ensuring exceptional customer service and a safe, clean environment that encourages repeat visits.

You will direct day-to-day activities, manage staffing schedules, and supervise associates while upholding Kroger’s core values of respect, integrity, and safety. Responsibilities include administering departmental plans, monitoring promotions, budgeting, and maintaining inventory and cash controls.

Qualifications

• Retail or customer service experience.
• Ability to handle stressful situations.
• Strong communication and interpersonal skills.

Responsibilities

• Direct and supervise all day-to-day functions for the Front-end department.
• Schedule Front-end associates to ensure adequate coverage.
• Manage cash control, sales and cash items for the store.
• Prepare the department budget, profit and loss reviews, and respond to financial reports.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions in partnership with store management.

Skills

Effective communication

Customer service

Retail knowledge

Team supervision

Job description

Kroger Co. is seeking a Front-end Supervisor to lead the Front-end department, ensuring exceptional customer service and a safe, clean environment that encourages repeat visits.

You will direct day-to-day activities, manage staffing schedules, and supervise associates while upholding Kroger’s core values of respect, integrity, and safety. Responsibilities include administering departmental plans, monitoring promotions, budgeting, and maintaining inventory and cash controls.