Front-End Department Leader — Customer-First & Growth

The Kroger Co.; Vancouver (WA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Job summary

The Kroger Co. is seeking a Front-end associate to help create an outstanding customer experience in our stores.

You will assist the department manager in achieving sales and profit goals, supervise front-end tasks, and support daily operations while upholding safety and customer service standards. Responsibilities include scheduling front-end staff, monitoring budgets and P&L, and implementing department plans.

Qualifications

• Retail or customer service experience required.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• High school diploma or equivalent (Desired).
• Management experience (Desired).
• Second language (speaking, reading and/or writing) (Desired).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist with creating and execute budgets and scheduling of labor in partnership with store management.
• Assist in the development and implementation of department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Management experience

Second language

Job description

The Kroger Co. is seeking a Front-end associate to help create an outstanding customer experience in our stores.

You will assist the department manager in achieving sales and profit goals, supervise front-end tasks, and support daily operations while upholding safety and customer service standards. Responsibilities include scheduling front-end staff, monitoring budgets and P&L, and implementing department plans.