Front End & Courtesy Clerk - Customer Experience Pro

Kroger; Mount Washington (KY); On-site; USD 24,000 - 30,000; Full time

Job summary

Kroger in Mount Washington, KY is seeking a customer service associate to greet, engage, and assist customers while processing transactions at the check lane quickly and accurately.

You will understand the POS system, handle various tenders, and follow company policies to prevent loss, ensure food safety, and maintain a clean, safe shopping environment.

This role requires effective communication, composure under pressure, and a commitment to helping customers feel welcome and appreciated.

Qualifications

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the POS system and handle tender types (cash, checks, card, SNAP EBT, WIC, coupons) according to policy.
• Adhere to guidelines on restricted sale items and report pricing discrepancies.
• Follow policies for postage stamps, gift cards, and coupons.
• Maintain food safety and safety program compliance.
• Identify unsafe conditions and notify management.
• Provide friendly, helpful service to all customers in a fast-paced environment.

Skills

Customer service

Communication

Stress management

Basic math

Job description

Kroger in Mount Washington, KY is seeking a customer service associate to greet, engage, and assist customers while processing transactions at the check lane quickly and accurately.

You will understand the POS system, handle various tenders, and follow company policies to prevent loss, ensure food safety, and maintain a clean, safe shopping environment.

This role requires effective communication, composure under pressure, and a commitment to helping customers feel welcome and appreciated.