Front-End Cashier Lead

Lowe's Companies, Inc.; Grand Rapids (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Job summary

Lowe's Companies, Inc. in Grand Rapids is seeking a customer-focused retail associate to deliver exceptional service, assist customers with merchandise, and support checkout operations.

The role involves using a cash register, processing transactions, and helping customers with loading and product information while maintaining store standards and safety. Prior cashier experience is preferred and a high school diploma or GED is required.

Qualifications

• Required high school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer and employee questions and guides them through areas of the store
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to associates for register activities
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to improve checkout efficiency, opening additional registers when necessary
• Prepares register area at start and end of shift, ensuring tools are functional
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints tickets, verifies receipts, and signs off on loading tickets
• Looks up product information and competitor prices for price matching
• Records items used in the store on the store use lists
• Completes cash counting and daily reconciliation duties
• Monitors cash in drawer and cash recycler levels
• Monitors store entrances/exits and assists customers or associates with alarms
• Detects signs of shoplifting and communicates to management/Asset Protection
• Ensures housekeeping standards and store cleanliness
• Maintains a safe and secure work environment with daily safety reviews
• Follows safety requirements for stock safety and equipment
• Operates store equipment as needed across departments
• Performs additional duties as assigned

Skills

Customer service

Cash handling

Product knowledge

Sales

Communication

Education

High school diploma or GED

Job description

Lowe's Companies, Inc. in Grand Rapids is seeking a customer-focused retail associate to deliver exceptional service, assist customers with merchandise, and support checkout operations.

The role involves using a cash register, processing transactions, and helping customers with loading and product information while maintaining store standards and safety. Prior cashier experience is preferred and a high school diploma or GED is required.