Front-End Cashier & Customer Service Champion

Whole Foods Market; Boise (ID); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Customer Service & E-Commerce Team Member to assist customers during checkout, operate cash registers, bag groceries, and support the customer service desk. You will help maintain attractive displays and uphold Whole Foods Market’s service vision while following health, safety, and company procedures.

Responsibilities include accurate checkout, handling cash procedures, training peers, and ensuring pricing accuracy.

Qualifications

• Patience in dealing with customers and team members.
• Proficiency with the Cashier Code Book and PLUs.
• Strong basic math skills.
• Clear, effective communication and teamwork.
• Ability to deliver information clearly to customers, vendors, and teammates.
• Ability to meet customer service expectations in all interactions.
• Ability to follow directions and manage time.

Responsibilities

• Checks out customer groceries efficiently and accurately.
• Upholds regulations concerning sale of alcoholic beverages and taxation.
• Follows proper check, ATM, and credit procedures.
• Uses proper tare procedures when ringing up scalable items.
• Cleans and stocks Front End areas, including own register.
• Follows cash handling procedures and aims to minimize variances.
• May assist with training of new Cashier and Cashier Assistant Team Members.
• Assists supervisor in managing customer flow and reducing wait times.
• Participates in company programs as directed by leadership.
• Arrives on time, well groomed, and ready to work; performs scheduled shifts.
• Provides excellent customer service and uses suggestive selling; answers phones promptly.
• Maintains sales potential through proper prep, storage, and merchandising procedures.
• Follows safety, health, sanitation, and Weights & Measures procedures.
• Keeps a clean, safe working/shopping environment; maintains equipment per standards.
• Performs opening, mid, and closing duties; checks pricing signs for accuracy.
• Reports safety hazards and violations promptly.
• May perform other duties as assigned by leadership.
• For hires after Nov 2024, may be assigned shopper tasks within CS&E team.

Skills

Patience with customers

Cashier procedures

Math skills

Communication

Teamwork

Attention to detail

Customer service

Suggestive selling

Tools

Cash register / POS

Job description

Whole Foods Market is seeking a Customer Service & E-Commerce Team Member to assist customers during checkout, operate cash registers, bag groceries, and support the customer service desk. You will help maintain attractive displays and uphold Whole Foods Market’s service vision while following health, safety, and company procedures.

Responsibilities include accurate checkout, handling cash procedures, training peers, and ensuring pricing accuracy.