Front End Cashier & Customer Experience Specialist

Clark Associates; Wyomissing (Berks County); On-site; USD 21,000 - 26,000; Full time

Job summary

Clark Associates, serving The Restaurant Store in Wyomissing, PA, seeks a Front End Associate to deliver high-quality service at the front of the store and ensure smooth checkout operations.

You will handle cashier duties, assist customers, manage returns and memberships, and help guide customers in-store and over the phone, contributing to sales and store efficiency.

This role emphasizes friendly service, accuracy in transactions, and teamwork with branch leadership to meet location goals.

Qualifications

• Experience in frontline retail or customer service.
• Ability to handle cash and process transactions accurately.
• Excellent communication and ability to guide customers.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Skills

Customer service

Cash handling

POS transactions

In-store assistance

Tools

POS system

Job description

Clark Associates, serving The Restaurant Store in Wyomissing, PA, seeks a Front End Associate to deliver high-quality service at the front of the store and ensure smooth checkout operations.

You will handle cashier duties, assist customers, manage returns and memberships, and help guide customers in-store and over the phone, contributing to sales and store efficiency.

This role emphasizes friendly service, accuracy in transactions, and teamwork with branch leadership to meet location goals.