Front-End Cashier & Customer Experience

Lowe's; Indiana (PA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Lowe's is hiring for a cashier/Customer Service Associate to help customers locate products, explain features, and process transactions in a fast-paced retail environment. You will engage customers, demonstrate merchandise, and load purchases while maintaining accurate cash handling and store standards.

The role emphasizes strong communication, teamwork, and the ability to operate POS systems, assist with line coverage, and ensure a safe, welcoming shopping experience for every guest.

Qualifications

• High school diploma or GED or equivalent experience.
• 1 year of retail cashier experience or more preferred.
• Ability to operate a computer and basic retail technology.
• Willingness to obtain sales-related licensure if required.

Responsibilities

• Provide SMART customer service following Lowe’s policies and programs.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Answer questions promptly and guide customers to product areas and projects.
• Share stock, feature benefits, and warranty information with customers.
• Coach and train associates in department duties and sales opportunities.
• Process sales, returns, and refunds using the cash register per guidelines.
• Handle change accurately for register transactions.
• Remove security tags, verify product info, and bag merchandise.
• Support line vesting and open registers to maintain checkout speed.
• Prepare registers and scanners at shift start/end and stock supplies.
• Inspect returned items for damage.
• Enter and submit customer orders, print tickets, verify receipts, sign loading tickets.
• Look up product and competitor prices to verify price matches.
• Record store use items and complete daily cash reconciliation.
• Monitor cash in drawer/recycler to stay within limits.
• Monitor store entrances/exits and assist guests or staff at alarms.
• Detect shoplifting signs and report to management/Asset Protection.
• Uphold housekeeping standards for cleanliness and organization.
• Maintain a safe work environment with daily safety checks and clear aisles.
• Follow safety requirements for top stock, cables, blockers, and equipment.
• Operate store equipment as needed (POS, scanners, copiers, CCTV, etc.).
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Cash handling

Problem solving

Education

High school diploma or GED

Tools

Cash register (POS)

Job description

Lowe's is hiring for a cashier/Customer Service Associate to help customers locate products, explain features, and process transactions in a fast-paced retail environment. You will engage customers, demonstrate merchandise, and load purchases while maintaining accurate cash handling and store standards.

The role emphasizes strong communication, teamwork, and the ability to operate POS systems, assist with line coverage, and ensure a safe, welcoming shopping experience for every guest.