Front End Associate - Cashier & Customer Experience Pro

Clark Associates; Reading (Berks County); On-site; USD 17,000 - 22,000; Full time

Job summary

The Restaurant Store at Clark Associates seeks a Front End Associate to deliver top-tier customer service and manage cashier duties at the front of the store. You will support checkout operations, handle memberships, and assist with inquiries.

You will collaborate with branch leadership to support sales, order fulfillment, merchandising and inventory goals, ensuring a smooth customer experience at the front end.

Qualifications

• Front-end customer service experience required.
• Ability to handle POS transactions and memberships.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Skills

Customer service

Cash handling

Retail experience

Job description

The Restaurant Store at Clark Associates seeks a Front End Associate to deliver top-tier customer service and manage cashier duties at the front of the store. You will support checkout operations, handle memberships, and assist with inquiries.

You will collaborate with branch leadership to support sales, order fulfillment, merchandising and inventory goals, ensuring a smooth customer experience at the front end.