Front End Associate: Retail Cashier & Service Pro

The Restaurant Store; Lancaster (Lancaster County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Restaurant Store is seeking a Front End Associate to deliver friendly, efficient customer service at our retail location. You will handle cashier duties, assist customers at the front of the store, and serve as the first contact for in-store and phone inquiries.

This role emphasizes accurate transactions, checkout operations, returns processing, memberships, and collaboration with branch leadership to support sales, merchandising, and inventory goals.

Qualifications

• Minimum 1 year of retail or supply chain experience.
• Proficiency with MS Office and CRM systems.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Skills

MS Office

CRM systems

Project management

Communication

Multitasking

Job description

The Restaurant Store is seeking a Front End Associate to deliver friendly, efficient customer service at our retail location. You will handle cashier duties, assist customers at the front of the store, and serve as the first contact for in-store and phone inquiries.

This role emphasizes accurate transactions, checkout operations, returns processing, memberships, and collaboration with branch leadership to support sales, merchandising, and inventory goals.