Bilingual Frontend Associate — Customer Experience

Clark Associates; Orlando, Northern (FL, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

The Restaurant Store at Clark Associates, Inc. is seeking a Bilingual Front End Associate to deliver a high level of service at a busy Orlando-area branch.

You will handle cashier duties, assist customers at the front of the store, and be the first point of contact for in-store and phone inquiries. This position supports sales, order fulfillment, merchandising and inventory teams through strong customer service strategies and accurate transactions, including returns, memberships, and customer

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and memberships, and loading purchases into customer vehicles
• Process customer returns and restock items appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls and direct inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and front-end area
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations
• Educate Spanish-speaking customers on our Brick and Click model

Job description

The Restaurant Store at Clark Associates, Inc. is seeking a Bilingual Front End Associate to deliver a high level of service at a busy Orlando-area branch.

You will handle cashier duties, assist customers at the front of the store, and be the first point of contact for in-store and phone inquiries. This position supports sales, order fulfillment, merchandising and inventory teams through strong customer service strategies and accurate transactions, including returns, memberships, and customer